SōlBefore you change a thing
Your questions, answered.
See what fits your plumbing business, what needs a connection, and what you can try today.
Can I keep my current business number?
Yes. You can keep your number and phone. Depending on your carrier and plan, Sōl can answer calls you miss or send to voicemail through forwarding. We help you test the setup before you rely on it. Call forwarding does not forward texts. Our standard approach is a separate, memorable local assistant number for texting, subject to availability and messaging approval. Want to text from your existing number? Ask us to assess a custom setup; support depends on your phone, carrier, and workflow.
Do I need a new phone or another app?
You can keep your current phone. Customers do not need an app to call or text an enabled assistant line. You can explore our demos in a web browser. Optional crew-location tracking may need Traccar Client or a compatible tracking device, plus an agreed work-hours and consent setup. Tracking is not required to try Sōl.
Can you find a number that spells my business or trade?
We can help search for a memorable local number, including a word that fits your business. For a florist, 717-BOUQUET shows the idea; it is an example, not an available or reserved number. Your preferred area code, word, and voice/text support all depend on current inventory.
What if the word I want isn’t available?
We can try a shorter word, a nearby area code, or an easy-to-remember numeric ending. You review the actual number and cost before any purchase. No substitute is purchased automatically.
What does the number cost, and what costs extra?
Ask for the full cost breakdown before you approve a setup: the number, your service plan, call and text usage, messaging registration, and any custom work. Carrier fees and optional connections can add costs. The planned tiers shown here are not a final quote; we confirm the applicable offer with you before paid activation.
Can customers call and text the same number?
Yes, an assistant number can support both once voice and messaging are separately configured, approved, and tested. Working calls do not prove texting is ready. If you keep your existing mobile number and forward calls, texts to that mobile number still go to your phone unless a supported custom texting setup is arranged.
Who controls the number, and can I take it with me if I leave?
If you keep your existing number with your carrier, it stays in your carrier account. For a new assistant number, ask us to document the account holder, your access, and the transfer-out terms before purchase. We have not finalized a universal number-transfer policy, so we will not promise portability or a transfer date before checking the specific setup.
What happens when the assistant doesn’t know the answer?
Sōl should ask a short follow-up question or explain that your team needs to review the request. It should not invent a price, answer, appointment, or callback promise. Human handoff depends on the tools enabled for your setup; the result must say whether a request was saved or a notification actually sent.
Will it actually book appointments, or just take messages?
A controlled plumbing pilot has calendar-booking tools. General customer rollout still needs verification. An appointment is booked only after the caller agrees, the calendar is checked again, and the booking succeeds. Without that confirmed result, it remains an unbooked request. Customer texts and crew alerts are separate steps.
Can I try it before changing how my business handles calls?
Yes. Explore the Pipes demo with fictional details or request a guided walkthrough. Browsing does not change your phone service, buy a number, send a customer message, or charge a card. A live-call pilot needs a separately agreed setup and test.