Single-letter text commands for job management, AI-assisted options when field issues arise, and Stripe payment links when billing is connected.
When you're under a sink or on a ladder, you don't have time to tap through menus. Solution Workshop lets Pros operate their business with single-character texts.
Marks the job complete, logs the timestamp, and offers the next billing command.
Creates a Stripe Checkout link when billing is configured. SMS delivery requires a connected messaging provider.
Prepares a friendly payment reminder using the existing or newly created payment link.
Marks the active job as awaiting parts. Any schedule change remains a separate action.
Marks the session for cancellation or rescheduling and prepares a customer message.
Marks an emergency halt and prepares a priority customer message for human review.
Not every situation fits a fast key. When a technician encounters an unforeseen hurdle—like a rusted valve, missing access code, or expanded scope—they simply text what they see in natural language.
Evaluates active job records, quoted totals, and customer history to formulate options.
A numbered reply selects the next internal workflow. Customer delivery still depends on review and configured providers.
Founded in 2021 by owner Matthew "Mac" McCabe in Colorado Springs, CO, MacLine Plumbing delivers residential service, bathroom remodels, and custom plumbing solutions.
"To serve and walk with integrity with customers... bringing glory to God and life to one another."
MacLine case-study business: Colorado Springs, CO 80922 | (719) 649-6059
The case-study workflow demonstrates estimates, billing preparation, and field decisions through Solution Workshop text commands. Live delivery depends on configured providers.